1) After over 7 months and several official complaints etc. (although I think CompUSA decided to resolve the issues and help ALL those who complain - not just me), I got my $100 giftcard today
(not quite cash, but I am sure I'll find something- I spent $200 in the last 2 weekends alone there).
CompUSA did right by me
In addition to the $100 giftcard today, I received a professional letter from the customer service coordinator stating that even though this was a manufacturer (QPS not CompUSA) rebate, they (CompUSA) value me as a customer, and want to do whatever it takes to keep all their customers satisified. They also apologized for the inconvenience and so forth.
When I called last week, they said they were resolving the issue by sending out giftcards. They said they would send it out the same day; which they indeed did.
My CompUSA boycott is over, as I promised to myself.
They have satisfied me...
2) What is better yet, is that I sold the QPS DVD burner (for a great price) just weeks before the surprisingly cheap hot deal on the DRU-500A DVD burner offer (after TWO stackable instant discounts, the second of which most people didn't have) was announced.
It doesn't get much better than this
3) for the fact that I got this regarding the DRU500A (not ordered at CompUSA to avoid confusion).
I ordered three weeks ago!!:
We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay and we will not be able to ship your order until, on or before 11/29/2002
. We need your consent to continue your order and build your system. Please be aware that unless we receive your consent by (10/23/02), 9PM central time, we are required by law to cancel your order and provide you with a prompt refund.
Oh well, can't have it all