Other than cookies, what can the problem be? I've tried guiding her through enabling cookies but it wont work. she can get into msn messenger but not hotmail. I wasnt sure where to put this, I dont know if it is a Hardware or a software problem since I cant look at the computer.
It's a software miss-configuratioin problem. Maybe by mistake she set a security level for hotmail that doesn't accepts cookies. If she is unable to set back these settings tell her to download this browser:
I had the same problem when I built a new computer and couldnt get into my hotmail account. I messed with all the settings with Internet Explorer and still couldnt log on.
Then I noticed that my PC's clock had the wrong time zone, date and time. After I set it correctly and rebooted Windows 98SE I was able to log onto Hotmail and MSN fine! I guess MSN uses your PC's date/time for cookies, if its incorrect it wont let you in. Hope this helps ya out!
I noticed that recently, Hotmail changed the way that the login works. It used to be that if your e-mail address was "email@example.com", you would type "hotmailuser" as your login. They now requre you to type "firstname.lastname@example.org" as your login. Could that possibly be the problem?