Help. Pioneer DVR-A09XL drive installed; can't see disk

[wdhar]

System (Windows XP Home) can't see any disk in drive, neither Software installation DVD nor blank DVD-RW. Get message "insert a disk into drive D:". Drive "D" recognized as a DVD-RW drive. Device mgr lists drive as "Pioneer DVD-RW DVR-109", Driver :Microsoft, date 7/1/2001, Driver version 5.1.2535.0. I attempted to and apparently successfully updated firmware to 1.40.

[mrcoons]

What version of XP are you using? I have been having a similar problem ever since I upgraded to SP2 for Win XP.

[wdhar]

I'm using XP Home SP2. Spoke to Pioneer Customer Support and they suggested a bad drive. Turns out drive was DOA from retailer. Returned and installed replacement drive and all OK now.

[mrcoons]

Great. Glad to hear you got your problem fixed. I finally got my drive to burn a DVD but had to go at it differently. I still think my problem is SP2 related in some fashion. Check my drivers out now.

[dodecahedron]

read this topic in the FAQ forum:
http://www.cdrlabs.com/phpBB/viewtopic.php?t=6645
try some of the tips listed there, like uninstalling the IDE channel the drive is on in Device Manager. maybe it will help.