I can understand your frustration with Ahead (especially the recent one, concerning sales and tech support).
As for InCD, my question re 3.51.61 and 3.52.00b was aimed at discovering specific bugs. As far as I know, starting from version 3.29, only version 3.37 had a rename bug for directories.
I agree that my guide shouldn't be necessary. Unfortunately we must still wait for InCD troubleshooting tips to appear on Ahead's site, as promised by CCampbell in December.
On the other hand, it should be clear that most steps of my InCD guide may be skipped for a clean XP installation (especially the ones related to Roxio's software), and the remaining steps don't need much time.
It seems that, barring poor media, 99% of InCD problems are due to conflicts with Adaptec/Roxio software, especially WMP plugins. In such cases, I would blame Roxio rather than Ahead; after all, since typically Roxio's software doesn't uninstall cleanly, should we expect Ahead to take care of Roxio's remnants? Well, maybe Ahead could help with something like Nero CleanTool, but complications arise when Windows Update installs yet another version of Roxio's software.
Still, starting from a reasonably clean OS installation, it shouldn't take more than an hour to check if InCD works for your combination of CD-RW media, the burner and the remaining hardware and software (e.g., chipset drivers, etc). So when you have some spare time, let me know, and I'll be glad to help if necessary.