I am finding that when I send email to either email@example.com
, I am getting a response from an individual in the USA.
This individual clearly is not so experienced or needs more training.
The responses have been either incorrect or do not even address the questions I ask.
Should I instead be using the firstname.lastname@example.org
If not, what address gets me to the REAL tech support in Germany.
Ahead needs to either replace or better train the USA tech support.
dburg wrote::o I'm sorry that by error our techsupport denied this is a bug. Of course, I confirm this is an issue of InCD and not an user error. We (engineer) can definitively duplicate this defect and are currently hunting this defect (which is unexpectively more resistant than we thought it would be!! :x ). Unfortunately, for scheedule reason, it is unlikely that we will have it fixed within end-of-this-month update. Although, I truely hope it will be fixed next month.