K-Mart's stock has soared since they came out of bankruptcy, but that is due to real estate holdings, not to retail performance.
I think the big thing that every analyst I heard didn't comment on was customer service, though. I have NEVER been to a K-Mart with good customer service. Ask an employee where something is? "That Way" with a pointing hand in a vague direction somewhere. That's assuming you can find someone, and if you can, that that someone isn't talking to their coworker about boyfriends or last week's (insert big sports event here) victory.
I'm not likely to buy from someone who has lousy service. I have a million other retail outlets I can choose from. Want to make it big with me? Provide great service, then be 50 cents higher on everything than your competition. I'll still buy from you.
Tom Cruise: "You tell `em Ray." Dustin Hoffman: "K-Mart SUCKS!!!" -Rain Man
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