The Gentleman you were working with are from our German Tech Support team. And the issue I had indicated as being reported and dropped was generated by our US tech team. So I believe it was a different customer for that issue.
I do have our US Tech Manager, Darrick Bady, going to Germany this Wednesday to meet with the Germany Tech Team and their new Tech Manager who is coming on board the first of the year. I will ask that he brings up your case and discuss what happend to the follow through.
But that does not quickly resolve your issue now.
I hate to ask, but really have not other option, if you still have these screenshots and information that you provided to Mr. Katic, could you send this information to me at firstname.lastname@example.org
So I can do my best to see what is going on, and either try and duplicate it, and if not then generate a bug report on this issue. If I am not able to duplicate it, I will contact you with the Bug Tracking number. So that you can then contact any of our support team, or myself, and ask them to check the status of the bug by providing them with the BT#.
The main reason I bring this up is that I will finally be going on Vaction on Dec 13, and I will not be back till Jan 4th. So if I can not resolve it before I leave, you can always follow it up with any other of our representatives via this BT#.