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Nero BackItUp 24x CDRW failure

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Nero BackItUp 24x CDRW failure

Postby sandersk on Thu Sep 25, 2003 9:02 pm

Has anyone encountered this problem: Nero BackItUp won't write to 24x CDRW media? I've used it to backup to 10x CDRW and 2.4 and 4x DVD+RW just fine. But it doesn't seem to like 24x CDRWs.

Using the LTR-52327S and Samsung SM348B drives and Verbatim DataLifePlus 650 MB.
sandersk
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Postby dburg on Fri Sep 26, 2003 4:36 pm

Are you able to write the same CD-RW using Nero ?
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
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Postby sandersk on Fri Sep 26, 2003 5:01 pm

Yes, writing to that CD-RW with Nero is no problem.
sandersk
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Postby sandersk on Fri Sep 26, 2003 8:24 pm

dburg:

My answer to you was incorrect. I double-checked it, and Nero is not writing to these 24x CDRW discs either.

Sorry for my mistake.

What's the issue here then -- Nero's burning engine? I am using other programs to write to these discs (Drag-to-Disc and NTI Backup Now! Deluxe, for instance).

Thanks for your response.
sandersk
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Postby dburg on Sat Sep 27, 2003 12:28 pm

Can you provide the log file of Nero on one of these failures?
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
CD-RW Player
 
Posts: 188
Joined: Fri Jun 13, 2003 9:07 am
Location: Germany

Postby sandersk on Sat Sep 27, 2003 12:42 pm

I'll try to do that as soon as possible -- although I don't think BackItUp logs its processes, does it? I could provide you with a screen shot but I think you want something more substantial than that.

Thanks for your help.
sandersk
CD-RW Thug
 
Posts: 74
Joined: Tue Sep 09, 2003 12:40 am
Location: Ohio

Postby dburg on Sat Sep 27, 2003 5:49 pm

I think a log file of a failure in Nero burning rom will help more.
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
CD-RW Player
 
Posts: 188
Joined: Fri Jun 13, 2003 9:07 am
Location: Germany

Postby sandersk on Sat Sep 27, 2003 9:58 pm

Mr. Burg:

BackItUp does not generate logs, at least that I have seen. My Nero Burning ROM does not even RECOGNIZE 10x or 24x CDRW media, so I can't generate a log for you. "Disc info" does see that the discs are empty. I can send you screen shots but that's all, unless you have some other methods. Once again, the media do work in other programs.

Thanks for your help.
sandersk
CD-RW Thug
 
Posts: 74
Joined: Tue Sep 09, 2003 12:40 am
Location: Ohio

Postby dburg on Sun Sep 28, 2003 2:21 pm

sandersk wrote:My Nero Burning ROM does not even RECOGNIZE 10x or 24x CDRW media


What happen when you create a dummy Iso compilation and attempt to burn it on these media?
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
CD-RW Player
 
Posts: 188
Joined: Fri Jun 13, 2003 9:07 am
Location: Germany

Postby sandersk on Sun Sep 28, 2003 8:39 pm

In the "Burn" field, you cannot set the speed for the disc to be burned. It is blank, even when you click on expand field arrow on the right end of the field.

Is this clear? I can post a screen shot of it if that would help clarify.

Thanks again.
sandersk
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Posts: 74
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Location: Ohio

Postby sandersk on Mon Sep 29, 2003 10:58 am

Mr. Burg:

Should I attempt to burn even though there is no speed indicated?
sandersk
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Posts: 74
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Postby CCampbell on Mon Sep 29, 2003 2:12 pm

Hi Sandersk,

First, if you are writing to an Image file, there will be no speed selection. You only get a speed selection when writing to a Recorder.

And it would be best to use Nero Burning ROM to try and do a write to the 24x media, and save the Nero log file that it generates and forward it to me at techsupport4@nero.com so we can see what is going on.

Both Nero Burning ROM and Nero BackItUp use the same burn enginge, so if one fails the other should as well.

Regards,

Craig
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Postby sandersk on Mon Sep 29, 2003 2:53 pm

No, I was not trying to burn an image file. I did have a physical recorder selected.

As I said, the speed selection field is blank, but I will try to burn a compilation anyway.

I'll get back to you, and thanks.
sandersk
CD-RW Thug
 
Posts: 74
Joined: Tue Sep 09, 2003 12:40 am
Location: Ohio

Postby dburg on Sat Oct 04, 2003 12:33 am

I will leave it to Craig who will better handle this issue as me (I'm only an InCD specialist ;-) ).
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
CD-RW Player
 
Posts: 188
Joined: Fri Jun 13, 2003 9:07 am
Location: Germany

Postby sandersk on Sat Oct 04, 2003 3:01 am

I have already sent Mr. Campbell the files he requested.

Thanks much for checking in.
sandersk
CD-RW Thug
 
Posts: 74
Joined: Tue Sep 09, 2003 12:40 am
Location: Ohio

Postby CCampbell on Thu Oct 09, 2003 1:06 pm

sandersk wrote:I have already sent Mr. Campbell the files he requested.

Thanks much for checking in.


Did I already respond to your Email? I've been checking my past Emails and can not find one that relates to your issue, so I wanted to make sure you have received a response from me on this issue.

If not, please resend your Email to Techsupport4@nero.com, as our Email server may have had trouble the last time you sent in your issue.

Sorry.

Regards,

Craig
CCampbell
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Posts: 966
Joined: Tue Jan 29, 2002 9:27 pm
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Postby sandersk on Thu Oct 09, 2003 1:44 pm

No, I hadn't received a response, so I'll resend that email.

Thanks much.
sandersk
CD-RW Thug
 
Posts: 74
Joined: Tue Sep 09, 2003 12:40 am
Location: Ohio


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