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Nero Digital Serial Number problem?

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Nero Digital Serial Number problem?

Postby Mustang66 on Sun May 15, 2005 6:51 pm

This is mostly for Craig...

I have Nero Ultra Edition 6.0 but for some reason I don't have the Nero Digital option in Recode 2. If I click on "Convert DVD-Video Movies to Nero Digital(TM)" from Smart Start it doesn't do anything.

I'm guessing it's serial number related and filled out a support form at nero.com, but I haven't received a response. Is this something you can help me with?
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Postby CCampbell on Mon May 16, 2005 2:11 am

Hi Mustang66,

This is normally due to the fact that your Nero software came bundled with your recorder, and the bundle is an OEM 1 or OEM 2 bundle that does not include this feature.

Only real solution is to purchase an upgrade from OEM to Retail for $49.99

However, if you purchased a retail version of Nero, and you do have our latest version from off our website, then there is a problem with the serial key, and sending it to our Techsupport@nero.com is normally the quickest way to resolve it.

Normally I would say send the Serial key to me, but I am going on Vacation. Actually, I just started my vacation. 8)

Our Support team will normally respond within 4 working days.

If you do have a retail version, you should upgrade to our latest version of NeroVision, and if you still have this issue with Recode, go into the Nero StartSmart->Nero Product Center and under the Serial Tab, delete the Serial Key. This will cause you to go into Demo mode, and you should have a full working version of Nero Retail, till the Demo expires. :-)


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