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Nero 6.3.1.6 Shows wrong amount of free disk space

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Nero 6.3.1.6 Shows wrong amount of free disk space

Postby npawsey on Wed May 26, 2004 3:00 pm

Hello All

I'm having a problem making a compilation on Nero 6. When I start a new Audio cd then try dragging and dropping tracks from an audio cd, i get an error message saying insufficient hard drive space??? My hard disk is 40gb and is only 14.6gb full??? When i go into File/Preferences/Cache, it shows 15,035Mb free?
Anyone got any suggestions? Bug in Nero 6.3.1.6?

Many thanks

np
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Postby CCampbell on Wed May 26, 2004 6:25 pm

Do you have more than one Hard Drive?

And did you install Nero on the C:drive or the D: drive? If you installed on the D: drive, how much space do you have on the C: drive?

If you do have more than one Hard Drive, but your C: drive has 500MB or more free space, as a test, try uninstalling Nero and then reinstall on the C: drive. Do you still have this issue?

Regards,

Craig
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Postby npawsey on Thu May 27, 2004 1:23 pm

Thanks for the reply.

I have only one hard drive (c:) with lots of space left?
I tried uninstalling then installing again. Same problem as above.
Any more ideas?

Many thanks
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Postby CCampbell on Wed Jun 02, 2004 12:11 pm

npawsey wrote:Thanks for the reply.

I have only one hard drive (c:) with lots of space left?
I tried uninstalling then installing again. Same problem as above.
Any more ideas?

Many thanks


Hi Npawsey,

Just wanted you to know that I have not forgotten your issue. I have another cusotmer reporting this issue, so there may be something going on here. I'm trying to reproduce this issue on a number of systems, and I have an OEM who will be showing me this issue on their system in the next day or two to help me resolve it.

Regards,

Craig
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Postby npawsey on Wed Jun 02, 2004 12:55 pm

Nice one mate, i look forward to your results. Where is the other post? Other person with problem?
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Postby CCampbell on Thu Jun 03, 2004 5:15 pm

Hi Npawsey,

Could you try installing our latest Nero 6.3.1.15 over your current version and see if this resolves your issue.

I was finally able to duplicate this issue on a Windows 98SE and 2000 system, and when I simply installed Nero 6.3.1.15 over the older version it resolved this issue.

I suspect a registry setting was incorrect.

Regards,

Craig
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Postby npawsey on Fri Jun 04, 2004 8:26 pm

Thanks CCampbell

Just downloaded latest update and it's fine now!

Thanks for all your help.

Nathan
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