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Windows XP restarting by itself.

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Windows XP restarting by itself.

Postby dany0212 on Mon May 05, 2003 11:37 pm

I tried installing Norton SystemWorks 2002 on my Windows XP Pro the other day and right before CD started installing my Windows Xp crashed, it restared and I was able to install Norton SystemWorks after that.
After getting it installed I started getting same problem of Windows XP restarting, so I uninstalled SystemWorks and the crashes seemed to have gone away. I have Easy CD Creator installed on this PC tii

2002 SystemWorks supposed to work with Windows XP Pro. I even have it running on the other computer at home that is running Win XP Pro. Only major software difference between two PCs is that on my PC on which I get that crash I have Easy CD Creator 5.3.4

Anybody had any similar problems with Norton SystemWorks?

Thanks.
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Postby CDRecorder on Tue May 06, 2003 1:00 am

Systemworks 2002 works fine on my XP Home SP-1 system.
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Postby Inertia on Tue May 06, 2003 1:29 am

WinXP is configured by default to restart in the even of a fatal system error. When this happens, you may be without a clue as to what caused the crash. The automatic restart due to a fatal error can be disabled, allowing a blue screen error message to appear. The combination of the error message and Event Viewer log can help describe what is causing the conflict and perhaps lead to a solution.

See the article at Windows XP Restarts Unexpectedly or Restarts When You Shut Down the Computer for instructions on disabling the auto restart and how to use the Event Viewer.
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Postby dany0212 on Tue May 06, 2003 10:15 am

Yeah, I tried turning off the auto restart in the even of failure. It gave me the blue screen and there was nothing really that would tell me what causing it. I also looked at the Even Viewer and there was a system dump when this crash occured, but again no usefull info why it occured.
It only seems to crash when I have 2002 SystemWorks installed on the computer.

Very first time I saw this crash was when I was trying to install 2001 Norton AntiVirus. I know this is not compatibale with XP, but before it gave me the message that is not compatibale it crashed the computer. I aborted the install process after that message.

After that I installed 2002 SystemWorks and start getting similar crashes as well. I did System Restore to the date prior to me trying to install 2001 Norton AntiVirus and 2002 SystemWorks and the system worked fine. No crashes. I then undid my Restore back and started getting crashes again. Then I uninstalled 2002 SystemWorks and computer was working fine again.

Very strange, I have 2002 SystemWorks running on my other Win XP Pro and it is working fine, never crashed.
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Postby CDRecorder on Tue May 06, 2003 10:35 am

Do you have Service Pack 1 for Windows XP installed?
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Postby dany0212 on Tue May 06, 2003 2:08 pm

No I didn't install SP1 yet. I have all other updates from the Microsoft Update site. I will install the SP1 today and hopefully it will help.
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Postby CowboySlim on Tue May 06, 2003 2:16 pm

I have Norton SystemWorks 2002 Professional with Windows XP Home. No problems observed prior to SP1 installation nor subsequent.

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Postby Inertia on Tue May 06, 2003 3:39 pm

Take a look at WinXP & Norton and see if any of the listed articles fit your circumstances.

For instance, the article at Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is Turned on and Norton Antivirus Is Installed is one possible cause for system crashes.
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Postby ChrisX on Mon May 19, 2003 9:48 pm

NAV2001, NAV2002 and Norton's SystemWorks 2002 Pro do tend to conflict WinXP SP1. I've experienced damage on a gateway computer which would require a clean re-install of the OS. The computer crashed so many times on start up and re-starts and then the damage occurs.

I do find a standard WinXP works fine even though originally NAV2001 as incompatible with WinXP. I was originally using the factory OEM version of NAV2002 and installed NAV2001. The problem I experienced last year was with the registry, the network settings and network access became impossible with the NAV2001.

I tried everything including the network wizard and the computer's restored feature. Nothing worked and the only way was to uninstall Norton's NAV 2001 and to un-install WinXP SP1 as well.

Once back to the orginal WinXP, the network was still out of action. I then re-installed the WinXP SP1 again and the network came back to normal, the re-installation restored the registry files and the system files as well. Without NAV was fine. I was without the anti-virus for some days until a solution was found later.

The system wasn't as it was on standard WinXP, so I re-formatted the computer and re-installed the OS to Win2000. No more problems ever since using Norton's firewall and anti-virus.

I was thinking recently about this problem, this may have got something to do Microsoft's firewall causing the conflict and crashes. Could be the revert from NAV2002 to NAV2001? I even tried NAV2003, again the same criticial crashes. My advice is don't use Microsoft's firewall with any of Norton's programs.

I really don't know exactly what caused it and did anyone experienced this kind of problems above?
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Postby CDRecorder on Tue May 20, 2003 1:08 am

NAV 2001 is officially incompatible with Windows XP. I own two Windows XP Home SP1 PCs; one OEM (Gateway) and one retail. I have Norton Systemworks 2002 (with AntiVirus) on the retail OS and Norton AntiVirus 2002 OEM on the OEM OS, and neither has problems.

Edit: Reverting to an old version of a program can be problematic, too.
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Postby ChrisX on Wed May 28, 2003 3:22 am

Chriscjgs wrote:NAV2001, NAV2002 and Norton's SystemWorks 2002 Pro do tend to conflict WinXP SP1. I've experienced damage on a gateway computer which would require a clean re-install of the OS. The computer crashed so many times on start up and re-starts and then the damage occurs.

I do find a standard WinXP works fine even though originally NAV2001 as incompatible with WinXP. I was originally using the factory OEM version of NAV2002 and installed NAV2001. The problem I experienced last year was with the registry, the network settings and network access became impossible with the NAV2001.


There is a news report of a WinXP update glitch which is very similar to what I experienced last year. See above. I also did experienced network Internet sharing as affected as well.

For some reason, the Symantec anti-virus and firewall software does conflict with Microsoft’s updates. Internet and network access becomes impossible and irreversible damage can occur in the network settings. :(

Microsoft has done something in this WinXP SP1 update and for this one happening now. Check out:
http://www.news.com.au/common/story_pag ... 06,00.html

In this new case, a removal of the new update is the only way to restore Internet and network connectivity. In my case last year, the glitch was so severe which required a re-installation of the OS. Finally, a clean re-format and re-installation fixed it all. :cry:

I wouldn't use Microsoft's firewall at all in WinXP as this would complicate the network with Symantec products. The firewall is fine on its own without Symantec.
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