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Never has worked right since new. Sometimes won't recognize a CD, sometimes won't write data CD. I never used it with Music, probably never will.
Anyway to fix the problem (No help from Dell Tech support) I downloaded from the Samsung website the R402 bin file. Then I used their little program to re-flash the CD drive. Now I can create Data CDs. Still don't know how it works with Audio CDs.

Welcome to CDRLabs, prginocx!

I'm glad to hear your drive is working better with the new firmware!

Thanks for posting this tip; someone else may have the same problem, and they will able to see how to fix it without dealing with Tech Support!

prginocx: Try using different blank media. If the drive sometimes does not recognize the media you have now, try a different brand/manufacturer. Sometimes it is a media compatibility issue.

Very true. I have had some interesting symptoms of media compatibility problems with my Philips PCRW1208. Check out this thread to see what I observed and learned.