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My TDK 32/10/40B doesn't work

PostPosted: Tue Feb 11, 2003 11:55 am
by bryus

I have had my TDK 32/10/40B for about a year and continue to have a problem with it. At random times anywhere from a minute to several days after boot-up it gets "lost" by WinXP. I have tried it in all four IDE slots. I have the latest Nero and InCD updates. My PC will lockup for a couple of seconds on and off for about a minute then it is gone. It does not respond to the eject button and WinXP does not see it. But when I reboot it works again.

All TDK has told me when they reply is to move it from the Primary Master to the Secondary Master. My old Smart & Friendly 6/4/24 never had this problem. I am running a copy of Nero Burning ROM that I bought before I got the TDK. It worked fine on my S&F.

I am at the end because of the unreliability of the drive and haven't heard back from TDK.

PostPosted: Tue Feb 11, 2003 2:59 pm
by TheWizard
Mayhap the TDK has reached the end of its life. It may be time to shop for another CD-RW drive, although this shouldn't be hard since prices are dirt cheap now.

PostPosted: Tue Feb 11, 2003 5:14 pm
by bryus
That is the conclusion I came to also. I am now installing my Plextor PX-W4824TU drive and it is sweet.

But, the TDK is still under warranty and I want them to do something. If they can send me a new 32/10/40B or better drive that works I will be happy. I can always use it in my PC at work or donate it to my parent's PC.

PostPosted: Tue Feb 11, 2003 6:18 pm
by TheWizard
Ah! You are golden then! Definitely contact TDK customer support and ask to replace/repair the drive since it is still under warranty. When you done dealing with the TDK customer service experience, be a nice bloke and post a comment about it in this thread please. :)