Cleantool Problem
Posted: Tue Sep 19, 2006 8:43 amUsing Windows XP Pro SP2, all the newest updates. Nero 7.2.70.
I want to install the new 7.5 version. As I had some problems in the last couple 7.2 versions, I want to uninstall it with the cleantool before updating, to remove any corrupted settings, etc.
Unfortunately, I cannot get cleantool 7 to work. Every time I execute it (General-CleanTool_2_1_5_17.exe), I'm asked to select the Nero install path, which I do.
I then see a screen to choose the products to remove. One product is listed, Nero. I clock the check box by the name to select it, and/or click "Clean All", then click "Clean". I'm asked whether I really want to remove Nero, and I click "Yes".
For about one second I see a message "Please Wait". Then, I get the error message:
The title bar of the message says: "Microsoft Visual C++ Runtime Library". Inside the message:
Runtime Error!
Program \...\...cleantool.exe
abnormal program termination.
I tried many things to get this to work, but couldn't. I all
ways get that same error message when I run cleantool.
I want to install the new 7.5 version. As I had some problems in the last couple 7.2 versions, I want to uninstall it with the cleantool before updating, to remove any corrupted settings, etc.
Unfortunately, I cannot get cleantool 7 to work. Every time I execute it (General-CleanTool_2_1_5_17.exe), I'm asked to select the Nero install path, which I do.
I then see a screen to choose the products to remove. One product is listed, Nero. I clock the check box by the name to select it, and/or click "Clean All", then click "Clean". I'm asked whether I really want to remove Nero, and I click "Yes".
For about one second I see a message "Please Wait". Then, I get the error message:
The title bar of the message says: "Microsoft Visual C++ Runtime Library". Inside the message:
Runtime Error!
Program \...\...cleantool.exe
abnormal program termination.
I tried many things to get this to work, but couldn't. I all
ways get that same error message when I run cleantool.