BenQ 1620Pro - BIG problems!!
Posted:
Fri Dec 23, 2005 10:45 pm
by Tobber
Hi there,
I have a big problem regarding my DVD-RW drive BenQ 1620Pro.
It just doesn't burn any DVD+R anymore. Haven't had the chance to try DVD-R yet. The drive just stops with the lead-in and aborts. I tried different media-brands (Verbatim, Ricoh, Ritek) and tested the drive with another PC but no luck...
It writes CD-R just well. It reads DVDs. The drive detects the DVD correctly and offers correct writing speeds. Tried different versions of Nero and other freeware burning programs. It's always the same.
But wait, here comes the tricky part. This isn't the first time I experience those problems. This is my THIRD drive that shows the same problems. The first one lasted for about 5 months, the second one 1 month and the third one about 1 week or in other words 10 DVDs...
I haven't changed my configuration since last year. I reinstalled WinXP when I received my third drive. The drive runs in DMA-Mode, I use the latest firmware.
Any suggestions???
Thanks for every answer and plz excuse grammar & style... I'm not a native speaker
Tobber
Posted:
Sat Dec 24, 2005 5:17 am
by Tobber
Ok, here's my configuration:
beQuiet 400W power supply
Asus A7N8X-Deluxe
Athlon XP-M 2600 @ 2400 MHZ ~ 45°
1 GB MDT-RAM @ 200 MHZ (Memtest finds no errors)
Gigabyte nVidia Gforce 6800
1x S-ATA Hitachi 160 GB
1x IDE WD 1200JB 120 GB (Primary Master)
1x IDE Maxtor 80 GB (Primary Slave)
1x Plextor DVD-Rom (Secondary Master)
1x BenQ 1620Pro DVD-RW (Secondary Slave but tried Secondary Master alone as well)
WindowsXP SP2 (since third drive. Before I used WinXP SP1)
IDE, CPU, Network driver nVidia nForce 5.10
VGA-Driver nVidia Forceware 81.95
OK, that's about everything, have I forgotten something? The system runs quite smoothly. Don't have had any Bluescreens or something like that for quite some time now. The only problem is with my DVD-RW drive. Of course, I can't rule out the possibility that those ... at BenQ just sent me 3 defective drives but I'm not as certain of it anymore...
Posted:
Tue Dec 27, 2005 4:13 pm
by bill
Finally found my copy of Winrar... Anyway, guys I'm stuck, still trying to learn how to read the logs.. Can anyone help with Tobber's logs?
What is- "Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)"? and "Sense Key: 0x03 (KEY_MEDIUM_ERROR"
With Nvidia drivers installed-
Tobber
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Programme\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 26.10.2004 18:35:34
Nero Version: 6.6.0.16
Internal Version: 6, 6, 0, 16b
Rekorder: <BENQ DVD DD DW1620> Version: B7W9 - HA 1 TA 2 - 6.6.0.16
Adapter-Treiber: <nvatabus> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <BENQ DVD DD DW1620 >Version: B7W9 - HA 1 TA 2 - 6.6.0.16
Adapter-Treiber: <nvatabus> HA 1
=== Scsi-Device-Map ===
DiskPeripheral : HDS722516VLSA80 V34O si3112r Port 0 ID 0 DMA: Off
DiskPeripheral : WDC WD1200JB-75CRA0 nvatabus Port 1 ID 0 DMA: Off
DiskPeripheral : Maxtor 4D080H4 nvatabus Port 1 ID 1 DMA: Off
CdRomPeripheral : BENQ DVD DD DW1620 nvatabus Port 1 ID 2 DMA: Off
=== CDRom-Device-Map ===
BENQ DVD DD DW1620 I: CDRom0
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1023MB (1048048kB)
Free physical memory: 728MB (745592kB)
Memory in use : 28 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
27.12.2005
UDF/ISO Zusammenstellung
01:43:04 #1 Phase 112 File dlgbrnst.cpp, Line 1832
Die Neuzuordnung der DVD-Videodateien ist gestartet
01:43:04 #2 Phase 114 File dlgbrnst.cpp, Line 1832
Die Neuzuordnung der DVD-Videodateien ist beendet (keine Datei wurde verändert)
01:43:04 #3 Text 0 File Isodoc.cpp, Line 6356
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
01:43:04 #4 Phase 111 File dlgbrnst.cpp, Line 1832
DVD-Videodateien sortiert
01:43:04 #5 Text 0 File Reader.cpp, Line 127
Reader running
01:43:04 #6 Text 0 File Writer.cpp, Line 122
Writer BENQ DVD DD DW1620 running
01:43:05 #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
01:43:05 #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
01:43:05 #9 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media
01:43:05 #10 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2279247 (506:29.72, 4451MB)
01:43:05 #11 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO (enabled: CD)
01:43:05 #12 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: BENQ DVD DD DW1620, Media type: DVD+R
01:43:05 #13 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================
01:43:05 #14 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2279248 (2279248) = #2279248/506:29.73
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2279248 blocks [BENQ DVD DD DW1620]
--------------------------------------------------------------
01:43:05 #15 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [BENQ DVD DD DW1620] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4667899904, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2279248 | lead-out | 1 | 0x41 | 0x00
01:43:05 #16 Phase 24 File dlgbrnst.cpp, Line 1832
Cachen von Dateien
01:43:05 #17 Text 0 File Burncd.cpp, Line 4120
Cache writing successful.
01:43:05 #18 Phase 25 File dlgbrnst.cpp, Line 1832
Cachen von Dateien fertig
01:43:05 #19 Phase 36 File dlgbrnst.cpp, Line 1832
Start des Brennvorganges mit 12x (16.620 KB/s)
01:43:05 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2654
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
01:43:05 #21 SCSI -1066 File Cdrdrv.cpp, Line 1180
SCSI Exec, HA 1, TA 2, LUN 0, buffer 0x04A00600
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x08 0x04 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x24 0x00
01:43:05 #22 CDR -1207 File DVDR.cpp, Line 5065
Book Type automatisch auf 'Aktuelle Rekordereinstellung' gesetzt
01:43:05 #23 Text 0 File DVDPlusRW.cpp, Line 665
Start write address at LBA 0
DVD high compatibility mode: Yes
01:44:05 #24 SCSI -1176 File Cdrdrv.cpp, Line 1434
SCSI Exec, HA 1, TA 2, LUN 0, buffer 0x04250000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x72
Sense Qual: 0x01
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x72 0x01
01:44:05 #25 CDR -1176 File Writer.cpp, Line 311
Fehler beim Fixieren der Session
01:44:05 #26 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
01:44:05 #27 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
01:44:05 #28 SCSI -1176 File Cdrdrv.cpp, Line 1180
SCSI Exec, HA 1, TA 2, LUN 0
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x72
Sense Qual: 0x03
CDB Data: 0x5B 0x01 0x05 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x72 0x03
01:44:05 #29 Phase 127 File dlgbrnst.cpp, Line 1832
Erzeugen von DVD High-Kompatibilitätsgrenzen
01:44:05 #30 Phase 129 File dlgbrnst.cpp, Line 1832
Erzeugen der DVD Grenzen erfolgreich beendet
01:44:05 #31 Phase 38 File dlgbrnst.cpp, Line 1832
Brennvorgang nicht erfolgreich mit 12x (16.620 KB/s)
Existing drivers:
File 'Drivers\nvatabus.sys': Ver=5.10.2600.0446 built by: WinDDK, size=79360 bytes, created 03.06.2004 10:40:46 (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
Without Nvidia IDE driver installed-
Tobber
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Programme\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 26.10.2004 18:35:34
Nero Version: 6.6.0.16
Internal Version: 6, 6, 0, 16b
Rekorder: <BENQ DVD DD DW1620> Version: B7W9 - HA 1 TA 0 - 6.6.0.16
Adapter-Treiber: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <BENQ DVD DD DW1620 >Version: B7W9 - HA 1 TA 0 - 6.6.0.16
Adapter-Treiber: <atapi> HA 1
=== Scsi-Device-Map ===
DiskPeripheral : WDC WD1200JB-75CRA0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : Maxtor 4D080H4 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : BENQ DVD DD DW1620 atapi Port 1 ID 0 DMA: On
DiskPeripheral : HDS722516VLSA80 V34O si3112r Port 2 ID 0 DMA: Off
=== CDRom-Device-Map ===
BENQ DVD DD DW1620 I: CDRom0
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1023MB (1048048kB)
Free physical memory: 730MB (748496kB)
Memory in use : 28 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
27.12.2005
UDF/ISO Zusammenstellung
02:04:09 #1 Phase 112 File dlgbrnst.cpp, Line 1832
Die Neuzuordnung der DVD-Videodateien ist gestartet
02:04:09 #2 Phase 114 File dlgbrnst.cpp, Line 1832
Die Neuzuordnung der DVD-Videodateien ist beendet (keine Datei wurde verändert)
02:04:09 #3 Text 0 File Isodoc.cpp, Line 6356
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
02:04:09 #4 Phase 111 File dlgbrnst.cpp, Line 1832
DVD-Videodateien sortiert
02:04:10 #5 Text 0 File Reader.cpp, Line 127
Reader running
02:04:10 #6 Text 0 File Writer.cpp, Line 122
Writer BENQ DVD DD DW1620 running
02:04:10 #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
02:04:10 #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
02:04:10 #9 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media
02:04:10 #10 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2279247 (506:29.72, 4451MB)
02:04:10 #11 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO (enabled: CD)
02:04:10 #12 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: BENQ DVD DD DW1620, Media type: DVD+R
02:04:10 #13 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================
02:04:10 #14 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2279248 (2279248) = #2279248/506:29.73
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2279248 blocks [BENQ DVD DD DW1620]
--------------------------------------------------------------
02:04:10 #15 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [BENQ DVD DD DW1620] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4667899904, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2279248 | lead-out | 1 | 0x41 | 0x00
02:04:10 #16 Phase 24 File dlgbrnst.cpp, Line 1832
Cachen von Dateien
02:04:10 #17 Text 0 File Burncd.cpp, Line 4120
Cache writing successful.
02:04:10 #18 Phase 25 File dlgbrnst.cpp, Line 1832
Cachen von Dateien fertig
02:04:10 #19 Phase 36 File dlgbrnst.cpp, Line 1832
Start des Brennvorganges mit 12x (16.620 KB/s)
02:04:10 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2654
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
02:04:10 #21 SCSI -1066 File Cdrdrv.cpp, Line 1180
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x04AB0600
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x08 0x04 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x24 0x00
02:04:10 #22 Text 0 File DVDR.cpp, Line 5896
Drive: BENQ DVD DD DW1620
Book Type request [gen]: Physical disc type, write to EEPROM
Changing the Book Type was finished successfully, return code 0
02:04:10 #23 CDR -1211 File DVDR.cpp, Line 5056
Book Type auf 'DVD+R' gesetzt
02:04:10 #24 Text 0 File DVDPlusRW.cpp, Line 665
Start write address at LBA 0
DVD high compatibility mode: Yes
02:05:33 #25 SCSI -1176 File Cdrdrv.cpp, Line 1434
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x04200000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x72
Sense Qual: 0x01
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x72 0x01
02:05:33 #26 CDR -1176 File Writer.cpp, Line 311
Fehler beim Fixieren der Session
02:05:33 #27 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
02:05:33 #28 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
02:05:33 #29 SCSI -1176 File Cdrdrv.cpp, Line 1180
SCSI Exec, HA 1, TA 0, LUN 0
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x72
Sense Qual: 0x03
CDB Data: 0x5B 0x01 0x05 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x72 0x03
02:05:33 #30 Phase 127 File dlgbrnst.cpp, Line 1832
Erzeugen von DVD High-Kompatibilitätsgrenzen
02:05:33 #31 Phase 129 File dlgbrnst.cpp, Line 1832
Erzeugen der DVD Grenzen erfolgreich beendet
02:05:33 #32 Text 0 File DVDR.cpp, Line 5896
Drive: BENQ DVD DD DW1620
Book Type request [gen]: DVD-ROM, write to EEPROM
Changing the Book Type was finished successfully, return code 0
02:05:33 #33 Phase 38 File dlgbrnst.cpp, Line 1832
Brennvorgang nicht erfolgreich mit 12x (16.620 KB/s)
Existing drivers:
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 06.01.2005 05:00:00 (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Opt
Posted:
Wed Dec 28, 2005 7:53 am
by bill
Tobber wrote:Hmm, that would be pretty strange.
I tested A-Grade Ricoh, A-Grade Verbatim and Ritek.
All where burnt pretty well und now aren't burnt anymore...
Tobber,
Maybe you have been unlucky and had three drives fail but sometimes it's the media or system it's installed on. You tried the BenQ in two different computers, what do they have in common? The BenQ, the media, maybe the Nero version...and what else???. Is Nero IN-CD installed? Is Roxio installed?
Please try the following-
Can you try another media (+R) as Dodec suggested?
Also, please try -R media.
Try to write about 500 mb of data to a +R disk.
Here is a quote from another forum (I lost the link and can't give credit), it may be helpful-
"Thanks all - tried everything you offered but in end, I uninstalled Nero V6.6.0.12 and used clean up tools to get rid of all traces of Nero. I installed Nero V6.3 and all worked OK - could make DVD+Rs again that were usable.
On closer visual examination of DVDs produced by V6.6.0.12 I found there was no recording on start of track near centre of DVD. I compared this with DVD+R creat with V6.3 and recording starts at beginning of track.
Why??? - Idon't know."
Please keep posting. I'm curious what the final solution will be.
Posted:
Wed Dec 28, 2005 12:18 pm
by Tobber
I think I did get those 3 defective drives in a row... lucky me.
Sometimes the DVD-RW just doesn't recognize a blank DVD+R / DVD-R. If I put an CD or DVD into the drive it does read it. AFTER that it recognizes the blank DVD as well...
I tried a DVD-R (Verbatim) as well... same problems.
Firmwareversion of the DVD-RW is "B7W9". The problems began with version "B7V9" so I upgraded. The last drive was running well on B7W9 and the problems started with the latest FW...
All other optical drives are removed at this time.
The last drive didn't work on the other PC as well. Didn't test this one but somehow I suspect..........................
I tried burning with 3 different programs or versions of a program. Nero 6.6, Nero 7 Demo and CD BurnerXP Pro. Problem remains the same.
After the last defective drive was replaced I reinstalled WinXP and formatted C:\. I didn't install Roxio, InCD, DaemonTools or something like it.
I contacted the technical support of BenQ... again. I asked them to replace the 1620Pro with a 1640. Maybe I get lucky for a change
I'll keep you posted...