WTF? why cant I update my NERO 6 Ultra software?

[gentlejax]

Done it before but now every time I try to install PAck #1 & #2 I get a error telling me I am not allowed to install or something and that I need to get a license from the website.

I have a key for it and am legally owner of it. I have updated it before with no trouble.

am I suppossed to remove the old version 1st or what?

I need to get it working again so I can copy some of my old movies.

[CCampbell]

What is the exact error message you are getting?

You can also send an Email to our Tech support team at techsupport@nero.com and they can check your Nero serial key to confirm it's valid and should be working.

Regards,

Craig

[gentlejax]

not sure of the exact wording.

I ended up re-installing my original version 6.3.0.2 or something like that.

and then I installed one of the earlier updates before this new one all everything works fine AND my serial # works fine.

Now, why would it work for the earlier ones and not this one?

It is all Nero 6 Ultra.....

thank goodness I still had the files I downloaded before or I wouldnt get to use RECODE2

[pranav81]

Mail Ahead tech support regarding your problem,as Craig has posted above.They will be able to help you.



::Pranav::

[gentlejax]

I have mailed them but havent heard from them yet.
Mike

[CCampbell]

We are at a 4 working day response time as of today, and the emails are responded to in the order they come in. You will be responded ASAP, I promise.

If you havn't been responded to in 4 working days, that is 4 working days not just 4 days.

Let me know via this forum and I'll check on it and see what the hold up is.

Regards,

Craig