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CDRW locked when Nero hangs

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CDRW locked when Nero hangs

Postby eranros on Mon Jul 05, 2004 11:27 am

I'm not sure if it's a software or Windows problem. but it happens with various Nero versions, including the last one, and various writers:
Ocassionaly nero will hang at 96% and become non-responding. I have to close it from the task manager. The problem is that the writer door is locked and the CD keeps spinning until I restart the computer.
Is there any way to spin down and unlock the writer door?
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Postby hoxlund on Tue Jul 06, 2004 8:54 am

if nero locks and hangs, its basically not releasing the drive to windows

usually everytime you start burning, nero or any other burning software will lock the drive until its done with it
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Postby eranros on Tue Jul 06, 2004 2:30 pm

I realize the drive is locked. How do I unlock it after quiting Nero?
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Postby hoxlund on Tue Jul 06, 2004 2:33 pm

restarting computer, or if in external case, just shut down case and turn back on
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Postby eranros on Tue Jul 06, 2004 2:52 pm

Ok. Now without restarting...
Is there a command that will unlock it? A service to shut down?
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Postby hoxlund on Tue Jul 06, 2004 4:07 pm

is it that hard to hit restart?
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Postby eranros on Tue Jul 06, 2004 4:14 pm

It is if you have things downloading or encoding in the background...
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Postby CCampbell on Tue Jul 06, 2004 5:06 pm

To truly resolve this issue, we need to locate the cause of the hangup. If it were a commond bug, everyone would be running into this.

So that means we must be having a driver conflict with some program running in the background.

If you make sure no other programs are running in the background, do you still encounter this problem?

If not, then use a process of illimination by launching a program one at a time till you find which one is causing it. Or maybe a program that is running from the Systray.

But in answer to your question, once the drive is locked up, there is no command that is going to be accepted, even if you could issue a command to inform it to eject the disc, it will not accept the command. At the completion of any write attempt, the software automatically releases the drive, so the command you want to issue has already been issued, but it's not working. Issuing the command a second time will not accomplish anything.

Regards,

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Postby eranros on Tue Jul 06, 2004 11:21 pm

Thanks Craig.
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Re: CDRW locked when Nero hangs

Postby kitekrazy on Tue Jul 06, 2004 11:30 pm

eranros wrote:I'm not sure if it's a software or Windows problem. but it happens with various Nero versions, including the last one, and various writers:
Ocassionaly nero will hang at 96% and become non-responding. I have to close it from the task manager. The problem is that the writer door is locked and the CD keeps spinning until I restart the computer.
Is there any way to spin down and unlock the writer door?


Try a different brand of media. I've had this happen where I've had to power down the computer and have lost my profile settings in W2K.
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Postby eranros on Tue Jul 06, 2004 11:36 pm

Craig,
On second thought, since the program hangs before it finished, the unlock command was not issued. Do you know what that command is?
This does not happen often enough to try to eliminate which program conflicts with Nero. I am just looking for a way to eject the CD without powering down.
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Postby CCampbell on Wed Jul 07, 2004 12:37 pm

Hi Eranros,

Sorry, you are right, the eject command could not have been issued if it hung up prior to completeion of the write. I should have caught that as you did state this clearly.

However, it still remains true that the Recorder is in a hung state and will not accept any commands. If you can press the Eject button on the Recorder, and the disc would eject, then I would say that it would also accept a soft eject via a command issued to it.

But just for your information, all Recording software follow the MMC command set, and you can find the eject command and others in this document. You can download the MMC Command set from OSTA at www.osta.org, but you would need to have some programming skills of course. :)

However, its unlikely to be of any real help.

Regards,

Craig
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Postby dburg on Thu Jul 08, 2004 1:10 pm

Well, I would suggest to take MMC specification from the t10 website ( http://www.t10.org ) as T10 MMC workgroup is doing this spec. MMC-3 is the latest approved version, MMC-4 is at an advanced draft state. Additionally, if you are under w2k/XP, I suggest to use STPI to issue scsi commands, or aspi if you are under an older windows system.
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I've got same problem

Postby mene3 on Mon Jul 19, 2004 10:34 am

My config is:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Archivos de programa\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 16/12/2003 20:18:06
Nero version: 6.3.0.3
Recorder: <HL-DT-ST DVDRAM GSA-4081B>Version: A101 - HA 1 TA 0 - 6.3.0.3
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <HL-DT-ST DVDRAM GSA-4081B>Version: A101 - HA 1 TA 0 - 6.3.0.3
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST3120022A atapi Port 0 ID 0 DMA: On
DiskPeripheral : ST3160021A atapi Port 0 ID 1 DMA: On
CdRomPeripheral : HL-DT-ST DVDRAM GSA-4081B atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
HL-DT-ST DVDRAM GSA-4081 D: CDRom0
=======================

AutoRun : 0
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 1023MB (1048044kB)
Free physical memory: 595MB (609492kB)
Memory in use : 41 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

Problems have arised when installing a second Hard disk, the one of 160 Gb. I was recording a CD-R. I hope all this data could help find de source of the problem.
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Postby CCampbell on Mon Jul 19, 2004 11:07 am

I notice you have an older version of our Nero 6.3.0.3 software. Try upgrading to our latest Nero 6.3.1.17 and see if this helps resolve your issues. Or at least get beyond the handup and allow the creationg of a Log file you can send.

Regards

Craig
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