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Does not Ahead answer email anymore?

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Does not Ahead answer email anymore?

Postby Howard Kaikow on Sat Dec 16, 2006 4:39 am

I 7 Dec 2006, I sent a question to the sales email address, but realized that I should have sent it to support, so I sentt the message to support as well.

I received an acknowledgement message for each, each with a different case number.

No response received and it has been 8-9 daze.
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Re: Does not Ahead answer email anymore?

Postby CowboySlim on Sun Dec 17, 2006 11:58 am

Howard Kaikow wrote:I 7 Dec 2006, I sent a question to the sales email address, but realized that I should have sent it to support, so I sentt the message to support as well.

I received an acknowledgement message for each, each with a different case number.

No response received and it has been 8-9 daze.


Do they have an early Christmas shutdown?
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Re: Does not Ahead answer email anymore?

Postby TCAS on Mon Dec 18, 2006 3:12 am

Howard Kaikow wrote:I 7 Dec 2006, I sent a question to the sales email address, but realized that I should have sent it to support, so I sentt the message to support as well.

I received an acknowledgement message for each, each with a different case number.

No response received and it has been 8-9 daze.



Those axhnowledgement are automatic computer generated email as Slim indicated they might be shut down for the rest of the year for the Christmas Holiday.
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Re: Does not Ahead answer email anymore?

Postby Howard Kaikow on Mon Dec 18, 2006 10:55 am

CowboySlim wrote:
Howard Kaikow wrote:I 7 Dec 2006, I sent a question to the sales email address, but realized that I should have sent it to support, so I sentt the message to support as well.

I received an acknowledgement message for each, each with a different case number.

No response received and it has been 8-9 daze.


Do they have an early Christmas shutdown?


REAL companies do not shut down for Xmas.
Oh, I fergot, some may not care about their customers and might shut down.
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Postby coonsanders on Mon Dec 18, 2006 10:13 pm

hi
yea they do take there time when getting back to u.alot of times i found the answer to problems and THEM i here from them.im also starting a
book of problems that i solved myself and that i can reuse if the problem
should arise again and not rely on nero.


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Re: Does not Ahead answer email anymore?

Postby Pilgrim on Mon Dec 18, 2006 11:53 pm

Howard Kaikow wrote:REAL companies do not shut down for Xmas.
Oh, I fergot, some may not care about their customers and might shut down.

Some companies actually have a genuine interest in their employees and realize there is life outside of company headquarters. Some day you might come to the realization that the world does not revolve around Howard Kaikow. Image
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Re: Does not Ahead answer email anymore?

Postby Howard Kaikow on Thu Dec 21, 2006 4:27 am

Pilgrim wrote:
Howard Kaikow wrote:REAL companies do not shut down for Xmas.
Oh, I fergot, some may not care about their customers and might shut down.

Some companies actually have a genuine interest in their employees and realize there is life outside of company headquarters. Some day you might come to the realization that the world does not revolve around Howard Kaikow. Image


Real companies, especially those that have thousands of customers, cannot entirely shut down.
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Re: Does not Ahead answer email anymore?

Postby TCAS on Thu Dec 21, 2006 9:47 pm

Howard Kaikow wrote:
Pilgrim wrote:
Howard Kaikow wrote:REAL companies do not shut down for Xmas.
Oh, I fergot, some may not care about their customers and might shut down.

Some companies actually have a genuine interest in their employees and realize there is life outside of company headquarters. Some day you might come to the realization that the world does not revolve around Howard Kaikow. Image


Real companies, especially those that have thousands of customers, cannot entirely shut down.



Face the reality my friend.
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Postby dodecahedron on Fri Dec 22, 2006 6:00 am

all this bickering is rather pointless.
it might have made sense if Ahead had good customer service ordinarily.
but it does not.
so who cares if they're available on holidays ???
One Ring to rule them all, One Ring to find them,
One Ring to bring them all and in the darkness bind them
In the land of Mordor, where the Shadows lie
-- JRRT
M.C. Escher - Reptilien
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