I sent my last email to optorite before i returned my drive, and in fairness, they replied all my emails... a total of 3 i think... not that quick on my last email, but at least they still replied... Here's all my emails to them and their replies, just thought it might help anyone.
Email1: June 16, 2003
I just received the drive that I ordered last Friday, June 13, 2003, and I installed it. It only has 4MB of buffer, whereas it should have 8MB buffer, according to the specs on www.optorite.com
, I don't know what version of the drive is this, and it is clearly stated on the drive that it is in fact dd0203 drive, but I don’t know what happened here. The Box and the website clearly states that it should have 8MB of buffer.
I think I did not get the product that I ordered correctly. I want to return it for a full refund, or if you have the correct drive, I would accept an exchange, but I don’t think it would be fair if I would be charged for restocking fees in case you don’t have the current version of the drive.
Please let me know, thank you."
Reply1: June 17, 2003
There are 8MB buffer memory on the hardware. But the current firmware is using 4MB. That is why the software only reports 4MB. In the future firmware release, it will be modified to take full advantage of the 8MB. There is nothing wrong with the drive nor the specs.
Email2: June 17, 2003
"Hi, thanks for those quick replies... just more questions though... im sorry.
I installed my drive already, primarily to test on how it performs... I tried utilizing the HD-BURN feature, but it just gave me a "track following error" and the blank cd remains empty... I am using the latest firmware of the drive (2.06), and also am using the latest nero version (126.96.36.199). My blank CD-R media is an Imation 48X, and a Fuji 48X. is this normal? or do you have any idea what might be causing this? thank you.
Reply2: June 18, 2003
Currently HD-BURN works on some certain media. We get good results with the Taiyo Yuden media which is usually sold under the Fuji brand name. But it seems like you still have problem with your Fuji 48x media. Is it possible you could find out the code for the Fuji 48x CD-R media? If you have Nero Burning Rom installed, there is a program called Nero CD Speed. Go into this program, select the DD0203 drive, click on "Extra", "Disc info", please copy down all the info and email it to us. If you see "Taiyo Yuden", "972401", "795972", you shouldn't have problem using HD-BURN. Please try another 1 or 2 media to see if you have the same problem. Please also make sure you have the latest firmware update from our website.
I am attaching a copy of the Nero Cd Speed just in case you don't have it.
Email3: June 18, 2003
okay, I had a successful burn on a fuji 48x media that I tried... but, after the burn, I tried to access the cd, but it was not recognized, even if I put it on the dd0203 drive. is there a special software for me to be able to access the cd? thanks."
Reply3: June 24, 2003
There is no special software required to access the CD. You should be able to stick it in the DD0203 drive and read all the files from it. (Note, this media will not work in any other drives)
Are you using the BHA B's Recorder Gold software that came with the drive? If so, there should be a new update on their website www.bhacorp.com
posted tomorrow. Version 5.30. Give it a try and see if you still have the same problem.
There you go... but unfortunately, i was not able to test the new update on the website provided, because i don't have the drive anymore, and i have heard a lot of "bad stuff" about GOLD5 software... whew... actually, upon checking the website, (and it's a different URL compared to the link written on the B's CD), the update is actually version 5.32.