hey guys, I'm kinda new to this forum but I've got an interesting situation here. I've recently purchased 50 LG GSA h10N's and 50 BenQ DW1650 burners with external chassis to install in the office here. A few of the employee's have been running into an error, however. Essentially, nero likes to say to queue again later, then pauses for a long period of time. At which point, it just fails the burn process. As I'm at a different location at the moment, I do not have any log files available. I do have a screenshot oft he backitup utility screen that went bad.
After much forum surfing I've come to the conclusion that either its the media, the burners firmware, or the burn speed.
We're using Ridata -R DVD's and currently just have the out of the box firmware installed on all machines. I know there are firmware updates for the LG and I have applied them all, but I am unable to find one for the BenQ.. The only thing I found released for here was the BCDC. Will that even help with the problem? Also, could it be the 8x burn speed with that media? I've heard that burning too fast will cause errors like these.
Atached to this is a screenshot of the Backitup utility and the error it received. It is possible that I willb e able to post a log file later on today once I get to the affected building and trouble shoot from there. Any suggestions or trouble shooting tips would be welcome.
Thanks for your time
- Nero screenshot.JPG (106.02 KiB) Viewed 335 times