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Postby tibpol on Tue Feb 04, 2003 11:16 pm

Hi,
After I installed the new 5.5.10.7b update can’t burn anything.
Nero reports burning process completed successfully but the CD stays empty.
I tried burning six different CD’s all the same result.

I’d appreciate any help.

Thank you.
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Postby dhc014 on Tue Feb 04, 2003 11:27 pm

n00b question, but do you have the "Simulation" box checked?
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Postby cfitz on Tue Feb 04, 2003 11:35 pm

Also, turn over the disc and look at the bottom side to see if looks like anything was actually burned.

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Postby tibpol on Wed Feb 05, 2003 8:14 am

"Simulation" box is not checked.
Can't see any burning marks.

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Postby cfitz on Wed Feb 05, 2003 9:00 am

Then the next thing I would try is to roll back to the previous version of Nero that was working successfully for you. If that fixes things, then submit a bug report to Nero. If not, report back and we will try to think of something else.

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Postby tibpol on Wed Feb 05, 2003 9:17 am

Just did. I went back to 5.5.9.17
Same thing

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Postby cfitz on Wed Feb 05, 2003 9:35 am

Two things:

1. Have you made any other changes recently that might account for the problem?

2. Have you tried a different burning program to rule out the drive as a source of the problem?

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Postby cfitz on Wed Feb 05, 2003 9:41 am

Okay, three things actually:

3. Did you completely clean out the 5.5.10.7b installation before reinstalling 5.5.9.17? I believe Nero has a cleaner program that they will send you if you ask technical support:

http://www.cdrlabs.com/phpBB/viewtopic. ... 3897#43897

You might also want to try the registry checker program, although I don't think it will help since it is designed to address the problem of disappearing drives:

http://www.cdrlabs.com/phpBB/viewtopic. ... 1835#51835

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Postby tibpol on Wed Feb 05, 2003 10:20 am

I can't recall any changes I made on my system recently.
I cleaned out everything from the registry before I went back to the old version.
I checked "InCD" it works perfectly.

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Postby cfitz on Wed Feb 05, 2003 11:27 pm

This may be a problem that Nero tech support needs to look at. But before you do that could you post the log from one of the (non)burns?

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Postby dodecahedron on Thu Feb 06, 2003 8:27 pm

what version of Nero did you have (and was working properly?) before 5.5.10.7b?
was it 5.5.10.7? and the problems started after you installed the "b" patch?
or 5.5.10.0?
or 5.5.9.17?
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One Ring to bring them all and in the darkness bind them
In the land of Mordor, where the Shadows lie
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Postby tibpol on Fri Feb 07, 2003 12:00 pm

Thank you for all your help.

I have to tell you Nero is working again.

The problem started after I installed 5.5.10.7.
When I went back to 5.5.9.17 the problem didn’t go away.

After search found this on my system.
5.5.10.7 Installed “Adaptec”. Why? I don’t know. Before I went back to 5.5.9.17 forgot to delete the registry entries for that.
(This is the only thing I can think of why the older version didn’t work)
In "Event Viewer" I noticed many error massages.
They were all "10005" complaining about "IMAPI CD-Burning COM Service" is not enabled.
I had this service disabled for Nero fast start up. It didn’t cause any problem up to 5.5.10.0

I updated Nero to 5.5.10.7b.
I changed the “IMAPI…” to manual because Nero starts needs this service.
No more error massages.
I can burn CD’s now.

I love Nero again.

That much I can tell you.

Thank you.
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