tazdevl wrote:Have to say these guys don't have the whole e-commerce, software delivery model worked out. Despite the fact that most other companies execute on this model quite well i.e you buy it and get the fulfillment email within 10 seconds, we're going on 12 hours now and I haven't received an email with a link to download the plugin. Nor have they responded to my emails @ the sales alias. Seems they have also forgotten about one of the most important canons in business, when there's revenue involved, one generally wants to be responsive.
I had placed my order on 3/5. the only difference is, in my senario I left my brain on the coffee table when I had typed my email address in the purchase. I had included (www) in front of the address. So I had noticed this when I picked up my coffee
I sent them an email and once again yesterday with no response. OK! I messed up and deserve the delay of another 24 hours. however I still with the corrected address should have been sent an acknowledgment from Sales.
Today I sent an email to Craig. this is his response.
"Hi alchip80, 
It normally takes our sales team in Germany 4 to 5 working days to respond to an Email. We need to increase our sales reps over there.
And yes, it is handled by Germany.
I will forward this to one of our lead sales Reps and have her contact you.
And any other users on the CDLABS forum who has an issue with purchasing over the web should send me an Email so I can escalate the issue."
Craig response was swift , thank-you .
Now , hopefully something will happen