Absoulutely the worst and slowest support for a product I have ever received!
Here is a sample of what you can expect should you decide to spend $50 on a so called "upgrade" to Nero Ultra.
Last email which I answered promptly a WEEK ago and still have not received the courtesy of a reply:
Dear Mr. Anderson,
unfortunately we really don't know what is causing this problem.
Please export the following registry path and attach it to your next mail:
HKLM\Software\Ahead\Nero - Burning Rom\info
Very interessting are all entries which contain "serial6", like "serial6", "serial6_2"
and so on.
Best regards,
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Juan Garcia-Palas
Technical Support
Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany
Fax +49 724 892 8499
E-mail jgarcia@nero.com
NERO - BECAUSE TECHNOLOGY COUNTS
www.nero.com
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What a joke! Well, live and learn...