Got one early in October. I still don't have one that works.
Warranty requests can be submitted on line, but are ignored. Phone cueue for service is often over an hour long. Replacement units are all re-furbs. Refurbs are worse than the one I started with.
Seems like the exposure with purchasing BenQ products is having a big sink hole of time and effort if the product doesn't work out of the box. Mine didn't.
Hard to recommend BenQ warranty, and hence BenQ products.