by melsmed on Mon Jun 02, 2003 6:16 pm
I sended a mgs to NEC USA and this is the answer I got from them, not too friendly, if you ask me. I asked if it was any plans in posting any firmware updates in the USA site. I hope I didn't make a mistake in buying this drive.
"This is an OEM drive and is sold in bulk, bare drive only, NEC has no direct support for the drive, all updates are distributed to the OEM channels, you will need to check with vendor for updates.
Warranty services and technical support for the end users of NEC's disk drives are the responsibility of the distributor, wholesaler or retailer from which the unit was purchased. Please return DEFECTIVE DISK DRIVES to the point of purchase. NEC does not offer a pass-through warranty on disk drives.
Mike Daly
NEC Solutions Storage Service & Support"