This is my last post regarding this topic, please don't take it personal RPedigo, it is meant for Sonic Sales Department:
-my friend purchased Sonic RecordNow Deluxe v7, and would like to update to the newest version, which is v7.2 at this time. The only difference between v7 and v7.2 is the added Dual Layer Recording support. According to Sonic Sales Dept., there is no update available for his version, but users of Sonic RecordNow v7 can update to v7.2 for $19.99 (50% of the purchase price for Sonic RecordNow v7). He purchased Sonic RecordNow Deluxe v7 in May 2004, v7.2 was released in June 2004, and he doesn't even get a free update for that short period of time. That is a bad joke, below are update policies of some of your competitors:
Ahead: Nero Burning Rom 7 users get free
monthly updates for their software, which they can download conveniently from nero.com. Nero Burning Rom v7 didn't have any Dual Layer Recording support in the initial release (v7.0), this has been added later in v7.3 for free
. Not only that, Ahead added NeroVision Express 2, Nero Recode 2 and Nero ShowTime, again for free
The same with Roxio (which Sonic acquired recently): Roxio Easy Media Creator 7 didn't support Dual Layer Recording in the initial release (v7.0), this has been added for free
Let's compare these two examples with Sonic again: a customer purchases Sonic RecordNow v7 (with no support for Dual Layer Recording) in May 2004, Sonic releases v7.2 (with support for Dual Layer Recording) in June 2004 (one month later) and demands money for the update!
Let's say my friend doesn't need the Dual Layer Recording Support, but he would like to update for free to v7.1. This is not possible again, since Sonic doesn't offer any updates to v7.1 (if there is an update, please post a link, since he wasn't able to find any @ sonic.com or by using the Update Manager, which btw never updates anything, I don't know why it's even called that, it should be called serial-number blacklister).
Conclusion: you are an honest customer and purchase Sonic RecordNow, a month later an updated version is released, but you either cannot update OR have to pay money for that, whereas all the other companies offer free
updates to their customers.
-I own Sonic DLA v4.6, and I am not entitled for a free update to v4.9, which by the way doesn't offer anything new, expect added support for new CD/DVD Recorders and some bugfixes. So, if I want to update, I would have to pay money again, how nice from Sonic, a great way to rip off their customers.
-PX engine update: last update was in November 2003, Sonic finaly released an updated engine in August 2004=>it took Sonic 10 months
to release an update that supports new CD/DVD Recorders. Again, your competition releases free monthly updates for their software, you guys take 10 months to post an updated PX engine, well done!
I can continue with even more examples, but I don't have any more time available. Like I said before, Sonic makes some good products, for which I would be ready to pay, but not with the present update policy.