hrm... when I order from NCIX.com I usually do it by walking in the front door and asking for a product
That or I call up their head CSR and ask to have something shipped to me
I made an order a month ago, and payed via paypal. However I learned the details about express shipping and modified my order (like 2 hours later) but already overpaid by 30.40$.
Called them to ask about it and they said that it happens and they give back the balance via paypal. Perfectly normal.
Now a month and 3 calls later, that 30.40$ that was supposed to be returned changed into 30.39$
of store credit
with an expiry date attached to it!
I keep calling them and they keep saying they'll fix the problem, but it never happens. Finally i received an email saying they'll pay me back 30.39$.
At this point any company with some respect for their customers would apologize and solve the problem pronto. Some would even give out some form of compensation for all the troubles I've been through. Not screw you by a penny.
Oh well, they're not keeping that penny. On to the next round.