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Startsmart won't stay open

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Startsmart won't stay open

Postby tibpol on Wed Jun 02, 2004 10:33 am

Hi,
I just installed the demo version. When I try to open startsmart it pops up than shuts down immediately, won't stay open.
I reinstalled it two times, didn't help. Any suggestion?
Thank you,
tibpol
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Postby CCampbell on Wed Jun 02, 2004 12:14 pm

Do you only have trouble with the StartSmart?

IF you go to Start->Programs->Nero, are you able to launch Nero Burning ROM/Nero Express or any of the other programs from there, and do they remain open or close as Nero StartSmart does?

It sounds like a failed install. Did you install from a download off our website, or off the CD?

I would recommend useing the Nero Clean tool on our website @
http://www.nero.com/us/631940828445001.html

to uninstall our software, ANd then do a fresh download of our latest release and reinstall to see if this resolves your issue.

Regards,

Craig
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Postby tibpol on Wed Jun 02, 2004 2:44 pm

Thank You, Craig

I followed your instruction. It didn’t work.
I’m able to open Nero Burning ROM/Nero Express. I have no trouble.

I’m trying to install it on XP Pro

tibpol
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Postby pranav81 on Thu Jun 03, 2004 1:47 am

I had faced the same problem with Nero 6.0.3.X.Only difference was that I was not able to open Nero Express or Nero Burning ROM also.
When I installed 6.3.X.X the problem was gone.I still use 5.5 as I dont think I need Nero 6 at this moment.


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Postby pranav81 on Thu Jun 03, 2004 1:51 am

BTW, which version do you use?


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Postby tibpol on Thu Jun 03, 2004 7:13 am

6.3.1.15 Demo

tibpol
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Postby pranav81 on Fri Jun 04, 2004 1:50 am

You could try installing an older version.It may or may not work.


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