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The trials and tribulations of an inCD user

Nero Burning ROM, Nero Express, NeroVision Express, Recode, InCD, etc..

The trials and tribulations of an inCD user

Postby stingray on Mon Jun 16, 2003 6:19 pm

My tragic story (handkerchiefs at the ready) (system details below)

I am having some problems running inCD (version 3.5.19.2) bundled with Nero Express version OEM 5.5.10.4.

The pattern is as follows. I write a file (large 50MB+ with several folders, each with several files) to disc by opening "My computer" , until I get to the folder I want, right-clicking on the file and selecting "Send to Drive D" (the CDRW drive) . Everything appears to go OK for a while but eventually the system crashes (momentarily displaying an error message on a black screen) and reboots. If i now attempt to drag and drop any files to the disc, usually on the second file the system will hang. The only way to recover is to do a full manual power off and on again.

I tried 2 different media, both branded: 2 separate PNY 700MB rewritables and a Sony 650MB (1x to 4x) rewritable. They were blank, fresh out of the box, unused, and they got a full format beforehand with inCD. I got the same pattern of crashes/System hangs with both of them! I have no problems reading CDRW discs however.

I seem to be able to transfer the odd file or two succesfully (using the above described method) as long as there hasn't previously been a crash in that session of writing but any large scale transfer and the system seems to go belly-up. I also find the system slow to respond to my "send to" command when writing individual files - sometimes there is no animation which leaves the user wondering what on earth is going on. :-?

This is a brand new laptop, the operating system and drivers were preinstalled for me by the manufacturers (Evesham) the OEM Nero Express, inCD etc, was also supplied as a CD-ROM. Therefore it would be reasonable to assume that the software should work with the basic Win XP system.

However I also installed "Master Unit" , part of the Cubasis VST 4.0 (multitrack recorder) package. This application is used to burn Audio CDs only. I uninstalled it just in case, but I still get the same errors with inCD afterwards. All I have installed apart form that is Cubasis VST 4.0, Goldwave, a yamaha wave editor, Wavelab lite (wave editor) "Ability office" and a few small applications for handling Zoom PS02 files.

There are no antivirus programs installed, nor firewall - the laptop is not connected to the internet. I have never installed any other packet writing software to the system. The CDRW writer is correctly displayed in "device Manager".

If it is "Master Unit" causing the problem, and it is a big IF, then perhaps the uninstall didn't remove everything it should have. However i am not sure how to check if the uninstall was complete, and what to do about it. Or maybe the problem is elsewhere. Either way i'd appreciate some help.

An ancillary question is: Do I need to match the CDRW/CDR media to my burner write speed? I never bothered about this before, but i wonder what the consensus is.

Another problem is that the Win XP laptop (with Nero Express and In CD) cannot read CDRW discs created on a Win 98 PC using CD creator (version 3). In fact any attempt to read these discs can crash my laptop. Also i cannot do a full format on these discs to reuse them either. I am suprised at this because both programs recognise the UDF format. So what is going on here?

PS: Sorry about the length of this post. I've attached many of the technical details of the system as i can.
-------------------------------------------------------------------------------------
System details (ZZZzzzzz)

Evesham Voyager 5915 2.0 Notebook, Win XP (Home), Service 1 pack installed, P4 2.0GHz processor, 60Gb HD, 512Mb RAM.

Matsushita CDRW 8122B (24x10x24x8).

Autoplay is on.
System ASPI not installed. Nero ASPI installed.
-------------------------------------------------------------------------------------
Drive Information
-----------------
Drive : MATSHITA CD-RW CW-8122
Type : Combo Drive
Firmware Version : BZ1L
Buffer Size : 2 MB
Date : ?
Serial Number : ?
Drive Letter : D:\
Location : 1:0
Mechanism : Caddy
Read Speed : 24 X
Write Speed : 24 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : No
Read DVD+RW : No
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : No
Write DVD+RW : No
Write DVD-RAM : No
Buffer Underrun Protection : No
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 2
Changes User : 4
Changes Vendor : 4

Disc Information (D:\)
-------------------
Type : - no disc inserted -


Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: TOSHIBA MK6021GAS
Type : Disk Drive
DMA : On

Adapter 2
---------
Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: MATSHITA CD-RW CW-8122
Type : CD-Rom Drive
DMA : On
Autorun : On

Adapter 3
---------
Description : SiS 7002 USB 2.0 Enhanced Host Controller

Driver
Description : System32\DRIVERS\usbehci.sys
Company : Microsoft Corporation
Version : 5.1.2600.41 (xpclnt_qfe.010827-1803)
Description : EHCI eUSB Miniport Driver

Attached Devices
Description : Generic USB-SMC USB Device
Type : Disk Drive
Description : Generic USB-SDC/MMC/MSC USB Device
Type : Disk Drive


Software Information
--------------------
Operating System : Windows XP Home Edition (5.01.2600 Service Pack 1)
ASPI : Nero Aspi Library 2.0.1.50 Ahead Software AG

Description : Nero - Burning Rom
Version : 5, 5, 10, 4
Company : Ahead Software AG

Description : PowerDVD
Version : 4.00.2417
Company : CyberLink Corp.


Driver Information
------------------
Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : ACPIEC
Description : ACPI Embedded Controller Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : ALCXWDM
Description : Avance AC'97 Audio Driver (WDM)
Version : 5.10.4010
Company : Avance Logic, Inc.

Driver : Arp1394
Description : IP/1394 Arp Client
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Asapi
Description : ASAPI
Version : 5, 0, 0, 0
Company : VOB Computersysteme GmbH

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : BsStor
Description : B.H.A Storage Helper Driver (WindowsNT5.x)
Version : 1.0.7
Company : B.H.A Co.,Ltd.

Driver : BsUDF
Description : UDF File System Driver (WindowsXP)
Version : 3.5.19.2
Company : ahead software

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : CmBatt
Description : Control Method Battery Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Compbatt
Description : Composite Battery Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Fastfat
Description : Fast FAT File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : incdrm
Description : remapper
Version : 1.0.0.3
Company : Ahead Software AG

Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : irda
Description : IRDA Protocol Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Modem
Description : Modem Device Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NIC1394
Description : IEEE1394 Ndis Miniport and Call Manager
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NSCIRDA
Description : NSC Fast Infrared Driver.
Version : 5,01,00,006 (xpclient.010817-1148)
Company : National Semiconductor Corporation

Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NwlnkIpx
Description : NWLINK2 IPX Protocol Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NwlnkNb
Description : NWLINK2 IPX Netbios Protocol Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NwlnkSpx
Description : NWLINK2 SPX Protocol Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : ohci1394
Description : 1394 OpenHCI Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Pcmcia
Description : PCMCIA Bus Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.

Driver : Ptserial
Description : HSP Modem Serial Device Driver for NT 5.0
Version : 7.54.07
Company : PCTEL, INC.

Driver : Rasirda
Description : IrDA WAN Miniport Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Raspti
Description : PTI DirectParallel(R) mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : redbook
Description : Redbook Audio Filter Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : sisagp
Description : SiS NT AGP Filter
Version : 6.1.3010.0 built by: WinDDK
Company : Silicon Integrated Systems Corporation

Driver : SiSide
Description : SiS PCI Mini IDE Driver
Version : 2.03.02.00 built by: WinDDK
Company : Silicon Integrated Systems Corp.

Driver : SISNIC
Description : SiS PCI Fast Ethernet Adapter Driver
Version : 1.16.00.00 built by: WinDDK
Company : SiS Corporation

Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.1.2600.1154 (xpsp2.021217-1051)
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.0000000.900 built by: DIRECTX
Company : Microsoft Corporation

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Update
Description : Update Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : usbehci
Description : EHCI eUSB Miniport Driver
Version : 5.1.2600.41 (xpclnt_qfe.010827-1803)
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : usbohci
Description : OHCI USB Miniport Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : usbstor
Description : USB Mass Storage Class Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Vmodem
Description : HSP Modem Modem Device Driver
Version : 7.60.10A
Company : PCTEL, INC.

Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Vpctcom
Description : HSP Modem Virtual Control Device
Version : 2.40-9K
Company : PCtel, Inc.

Driver : Vvoice
Description : HSP Modem device driver
Version : 3.53.00
Company : PCtel, Inc.

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : msvcrt.dll
Version : 7.0.2600.1106 (xpsp1.020828-1920)

Driver : msvcirt.dll
Version : 7.0.2600.0 (xpclient.010817-1148)

Driver : mfc42.dll
Version : 6.00.8665.0

Driver : msvcp60.dll
Version : 6.00.8972.0

Driver : ole32.dll
Version : 5.1.2600.1106 (xpsp1.020828-1920)

Driver : olepro32.dll
Version : 5.0.5014

Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)

Driver : advapi32.dll
Version : 5.1.2600.1106 (xpsp1.020828-1920)

Driver : comctl32.dll
Version : 5.82 (xpsp1.020828-1920)

Driver : setupapi.dll
Version : 5.1.2600.1106 (xpsp1.020828-1920)


ASPI Information
----------------
System ASPI

Nero ASPI

WNASPI32.DLL : 2.0.1.50 131072 bytes June 25, 2002
stingray
Buffer Underrun
 
Posts: 11
Joined: Mon Jun 16, 2003 1:40 pm

Postby tazdevl on Mon Jun 16, 2003 7:09 pm

First suggestion, update Nero and InCD.

www.ahead.de
RIG:
P4 2.6C, Thermalright SP94/Panaflo 92MM M1A, IC7 Max3, Swifty MCX159, 1GB Geil PC4000 Ultra Plat, Radeon 8500, Audigy 2, 2X WD Raptor RAID 0, WD 250GB SE, Plex 708A, 166SDVD, LianLi PC75, XP Pro.
User avatar
tazdevl
CD-RW Player
 
Posts: 979
Joined: Tue May 14, 2002 11:03 pm

Postby KCK on Mon Jun 16, 2003 11:27 pm

stingray:

You should take a look at the InCD troubleshooting guide:

http://www.cdrlabs.com/phpBB/viewtopic.php?t=9572

Stay away from InCD 4.0.1.0 until it's debugged, but it won't hurt to upgrade to InCD 3.52.40; just download the executable

ftp://ftp.nero.com/InCD35240.exe

ftp://ftp3.nero.com/InCD35240.exe

and run it.

You may also download EasyWriteReader 3.3.2.0 (750,220 bytes):

ftp://ftp4.nero.com/EasyWriteReader.exe

Actually I'm not sure whether you need it, since apparently your burner doesn't support MRW (Mt. Rainier), and non-MRW discs can be read in CD-ROM or DVD-ROM drives under XP SP1 natively. Further, you don't seem to have a second CD-ROM or DVD-ROM drive on your system (unless you connect one externally). On the other hand, your Driver Information lists incdrm.sys v1.0.0.3, and thus apparently EasyWriteReader 3.3.2.0 is installed. Therefore, unless you really need it (see S8 in the InCD guide), I would recommend uninstalling it via Add/Remove Programs.

Going back to your problems, they could simply be due to a mismatch between your burner and media. Try to get some good 10x or 12x media, e.g., Verbatim.

Another potential source of conflicts may stem from an uncomplete uninstallation of Cubasis, or rather ASAPI (Vob's advanced ASPI interface):

http://service.steinberg.de/webdoc_ct_i ... _con_pc_en

Try to remove it via Add/Remove Programs, and then check LowerFilters and UpperFilters as discussed in S11.5 of the InCD guide.

The final suspicious item is SiSide, the SiS IDE driver. You could try reverting to the standard Windows IDE driver.
KCK
CD-RW Player
 
Posts: 471
Joined: Wed Nov 13, 2002 12:55 pm

Postby stingray on Tue Jun 17, 2003 1:16 pm

thanks. I'll uninstall "Easy write reader" first. Then try the verbatim media you suggested.

Then I'll try the rest, and report back.........
stingray
Buffer Underrun
 
Posts: 11
Joined: Mon Jun 16, 2003 1:40 pm

Postby UALOneKPlus on Wed Jun 18, 2003 4:45 pm

I've got a critical piece of advice for you:

Don't use CD-RW. Only use CD-R's.

A very good friend of mine swore on CD-RW's. He burned like 50 of them with DirectCD and then some with InCD, over a period of 3 years.

I told my sorry story of CD-RW's all of a sudden not reading properly, but he thought he'd be okay.

Well, the last few weeks, he's asked if I wanted a donation of 50+ unused CD-RW's, as he's gotten several bad CD-RW's that won't read at all.

Moral of story: CD-RW's suck. Worse than floppies, worse than Iomega's click-of-death zip disks.

In fact, use zip disks if you want re-writable media...
User avatar
UALOneKPlus
CD-RW Player
 
Posts: 1082
Joined: Sun Jan 05, 2003 8:28 am

Postby dburg on Wed Jun 18, 2003 7:16 pm

InCD supports only RW medias, not R.
David Burg
Software Development, InCD Project Manager

Nero AG - Im Stoeckmaedle 18
76307 Karlsbad - Germany

fax: +49 (0)7248 928 299 http://www.nero.com
dburg
CD-RW Player
 
Posts: 188
Joined: Fri Jun 13, 2003 9:07 am
Location: Germany

Postby stingray on Thu Jun 19, 2003 10:03 am

Recieved and understood "UALOneKPlus".

I am approaching all CDRW burning operations very gingerly at the moment, and if CDR is indeed more reliable, then i will always ensure i have important data backed up on cdr as well.

After updating to inCD 3.52.40 and uninstalling EasyWriteReader I have not had any problems burning smallish files, though i haven't tried any big jobs yet.

However I do find that there is more often than not, no screen animation during the writing process, although the operation itself seems to go smoothly enough.
stingray
Buffer Underrun
 
Posts: 11
Joined: Mon Jun 16, 2003 1:40 pm

Postby KCK on Fri Jun 20, 2003 12:57 pm

I'm glad to hear about your progress!

Are you now using better CD-RW media?

Tell us how long it takes to copy about 400 MB of files to an InCD disc via Explorer. If your transfer speed is at least 5x (1x = 150 KB/s), there is little reason for worry (except for Explorer's animation).

If you still experience slow downs or hang ups, you could try the two options mentioned in my previous message.

Try to remove ASAPI via Add/Remove Programs, and then check LowerFilters and UpperFilters as discussed in S11.5 of the InCD guide. This shouldn't take long, and your Cubasis uninstallation is incomplete anyway. If you observed InCD's speedups, this would identify the culprit, and you would have to wait for the next release of ASAPI. On the other hand, if InCD's operations aren't affected by ASAPI, this may encourage you to install the Cubasis software later (if you really need it).

The second cause of InCD's slow downs could be the SiS IDE driver. Hence you could try reverting to the standard Windows IDE driver, but make sure first that the current SiS IDE driver can be reinstalled if needed (check the CD-s that came with your notebook, or the vendor's website).
KCK
CD-RW Player
 
Posts: 471
Joined: Wed Nov 13, 2002 12:55 pm


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